SoleBd
🛡ī¸ Data Protection Guarantee

Privacy Policy

At SoleBd, your privacy is paramount. Learn how we collect, safeguard, and responsibly manage your personal information when you shop with us.

📅 Updated: August 2026 ⏱ī¸ Read Time: ~3 Minutes 🔒 Encrypted & Secure
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Zero Data Selling

We Never Sell Your Data

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Encrypted Storage

HTTPS & Secure Storage

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Delivery Only

Logistics Partner Sharing

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Full Control

Request Removal Anytime

01

Information We Collect

Data Collection

When you visit SoleBd, register an account, or place an order, we collect specific information needed to process your transaction and deliver your order smoothly:

👤 Customer Contact Data
  • Full Name
  • Mobile Phone Number
  • Email Address (Optional/Account)
  • Delivery Address & District
đŸ’ģ Order & System Metadata
  • Ordered Items & Variations
  • Transaction IDs (TrxID) for bKash/Nagad
  • IP Address & Device User-Agent
  • UTM Traffic Referral Source
02

How We Use Your Information

Data Purpose

Your data is strictly used to fulfill legitimate e-commerce operations. Specifically:

  • Order Processing: Confirming orders, verifying payment details, and dispatching parcels.
  • Customer Communication: Sending SMS/email order updates, tracking codes, and delivery notifications.
  • Fraud Prevention: Checking phone numbers and IP addresses against risk rules to prevent fake orders.
  • Platform Improvement: Analyzing store performance and popular product categories.
03

Mobile Banking & Payment Security

Payment Protection

We prioritize the security of your financial data. Mobile banking transactions (bKash, Nagad, Rocket) are verified using payment Transaction IDs (TrxID) provided by you at checkout.

🔒 Payment Privacy Guarantee:

We do not store bank passwords, PINs, or confidential credentials. Transaction IDs are retained solely to verify order payments and maintain accounting statements.

04

Logistics & Courier Sharing

Third-Party Logistics

To deliver your package to your doorstep, we transmit necessary shipping details to our integrated courier API partners (such as Steadfast, Pathao, or RedX):

Data Shared With Courier Providers:

  • Recipient Name & Contact Mobile Number
  • Complete Shipping Address & Destination City
  • Order Parcel Weight & Payable Cash-on-Delivery (COD) Amount

Courier partners are contractually obligated to use this data strictly for parcel delivery and tracking.

05

Cookies & Session Tracking

Browsing Cookies

SoleBd uses essential browser cookies and session state to provide standard shopping features (such as maintaining items in your shopping cart, remembering user login, and tracking UTM referral sources).

06

Data Security & Protection

Security Measures

We implement industry-standard administrative and technical security measures to protect your information against unauthorized access, disclosure, or alteration. All web communications are transmitted via SSL (HTTPS) encryption.

07

Your Rights & Data Control

User Rights

You maintain full ownership of your personal information. As a customer of SoleBd, you have the right to:

  • Request a copy of the personal information stored in your account.
  • Request corrections or updates to inaccurate profile details.
  • Request the deletion of your account and personal history (where legally permissible).
08

Privacy Inquiries & Contact

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our privacy support team.

Privacy Assistance

We respond to data inquiries within 24 hours.

📩 Contact Support Page 📜 Terms of Service

Your privacy and data security are our top priorities

Shop with confidence knowing that your personal details and payment statements are handled with maximum care and protection.

Start Shopping → Contact Customer Desk